About Focus Learning
Formed in 1996 and based in Malaysia, Focus Learning is made up of a group of consultants offering management training and consulting services. The Focus Learning group is comprised of two companies, namely Focus Learning Consulting Sdn. Bhd. and Focus Learning Corporation Sdn. Bhd. and both are strategically located in Kuala Lumpur, Malaysia.
Equipped with the knowledge of modern management principals interwoven with basic human values plus Focus Learning’s unique training approach, the company has trained many professionals from the manufacturing, corporate, and public sectors.
To date, Focus Learning has successfully delivered cutting edge business solutions that has seen thousand of employees from hundreds of organizations in Asia and Middle East countries have benefited from our practical, rigorous and well- researched training programs.
Consulting Services
We provide consultancy services in five key business areas, namely people transformation, customer service, creativity & innovation, core competencies, and leadership. To ensure effectiveness, most of the programs deployed are organization development (OD) in nature with involvement from all levels in the organization.
| Consultancy Services |
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| People Transformation Program |
Service Excellence |
Creativity & Innovation Program |
Competency Program |
Leadership Development Program |
Scope of service :
Cultural Change
Corporate Mindset
Shared Values
Integrity Management |
Scope of service :
Enriching Guest
Experience
Service Mindsets & Standards
Service Innovation
|
Scope of service :
Innovative Tools
Managing Innovative
Culture |
Scope of service :
Core Competency
Business Competency |
Scope of service :
Leadership Development
Dynamic Leader Program |
Training Services
With a line-up of 15 core training programs, our training programs will cover the training needs of most organizations. We offer four major areas of personal mindset, people development, enhancing business competencies, and programs that give a direct impact to the organization.
Professional ‘Reaching the stars’
Strategizing the organization’s direction; providing direct impact to customer’s success |
The Seven Innovation Tools |
Service Excellence Program |
Think & Act Strategic |
Proficiency ‘Flying the sky’
Enhancing business competency |
The Seven Communication Tools |
Executive Development Program |
Trainers’ Qualification
Program |
Managing Expectation,
Time & Task |
People ‘Climbing the peak’
Building capabilities in leadership, followership & team working. |
The Seven Human Tools |
Dynamic Leader Program |
Building Future Leader |
Team Development Program |
Personal ‘Tracking the path’
Changing, moulding and strengthening the mindset; values; culture; personal effectiveness |
Success Begins with Me |
Internalizing Shared Values |
Personal & Organization Excellence |
Surviving Economic Turbulence |
Focus Learning Service Excellence Conference
Focus Learning organizes the Malaysia Service Excellence Conference & Focus Learning Service Challenge Awards. The conference will see a distinguished list of invited speakers speak on topics relating to service excellence with special emphasis on real world experiences within the speakers’ own organization. Speakers also share current world wide trends in the field of service excellence for the benefit of all.
Focus Learning Service Challenge Award
Immediately following the conference, the service challenge will see teams of front line personnel from various organizations role play their best customer service practices in a friendly competition. The teams ‘perform’ in front of a panel of customer service experts and the best team will be honored with the Focus Learning Service Challenge Award.
Focus Learning Public Programs
Focus Learning also organizes and offers our most sought-after programs as public programs. The programs are spread out throughout the year so that participants have several opportunities to attend the program of their choice. These programs are conducted by our senior consultants who have vast experience in their fields of expertise.
