Our Mission
One stop integrated solution provider to help companies achieve business excellence through PEOPLE, PRODUCTS, PROCESSES and BEST PRACTICES.

Our Heritage
Novo Quality Services (M) Sdn Bhd (NQS),  established in July 1990, is a subsidiary of TUV SUD PSB Pte Ltd. With our unique heritageand strong leadership, we are poised to help companies gain a sustainable competitive edge in the new economy. These organizations are  hen able to take on market challenges and opportunities globally through sound business practices and specialized knowledge. Through our integrated training and consultancy approach, we have helped organizations grow in leaps and bounds. Having assisted more than thousands of companies in achieving various management systems certifi cations, Novo Quality Services (M) Sdn Bhd is at the forefront of business excellence.

Aim for Success
At Novo Quality Services (M) Sdn Bhd, fulfi lling  your vision is our target. Backed by 30 years of unrivalled experience and expertise, we have championed various performance improvement consultancy and training solutions that are designed to help organizations achieve business excellence through the optimization of  human capital.

Our Strength
The expertise and experience of our people are our greatest assets. All our consultants and trainers are fi rst-rate experts in their fi eld and possess the skills to respond to your organization’s unique challenges and opportunities.

Why Novo Quality Services
At the Consulting Group, achieving results has been our differentiating factor. Our trademark in achieving powerful, practical and sustainable results is attributed to the following reasons that are unique to us:

• One-stop Solution Provider
  Whether it is a competency gap or an  ineffi cient process, the Consulting Groupoffers one-stop integrated training and consultancy solutions to assist companies in achieving business excellence through the optimization of their human capital.
• Deep Sector Knowledge
  Over time, the Consulting Group has built a strong industry network, led by an outstanding track record in both domestic and global sectors such as Manufacturing, Service, Government, Engineering, Finance, Retail, Transportation, Telecommunications, and more. With our in-depth knowledge, we have the ability to address industry-specifi c issues.
• Dedicated People
  Customer-focused solutions are the forte of our dedicated pool of 30 in-house consultants and associates in our Consulting Group. With a growing network of experienced and specialized consultants, curriculum developers and training resources, we have the expertise regardless of the industry or market you are in.
• Wide Global Network
  In response to the increasing need for consistency in business practices and organizational performance as more business networks spread regionally, we have also expanded internationally to offer a breadth of localized solutions for international operations.
• Leading Alliance Partners
  To maintain our competitive edge, the Consulting Group consistently offers peerless and breakthrough solutions by harnessing the strength of best-in-class strategic partners. These select groups are considered leaders in their respective core competencies whose capabilities and business models align with TUVSUD PSB Pte Ltd.

• Singapore Quality Award (SQA) and Malaysia Prime Minister Quality Award (PMQA) Criteria and Assessment
• ISO 9000 and ISO/TS 16949 Quality Management Systems
• Hazard Analysis Critical Control Point (HACCP) / GMP / IFIS
• Food Handler Programme
• ISO 22000 Food Safety Management System
• ISO 14000 Environmental Management System
• ISO / IEC 17025 Laboratory System
• ISO 27000 Information Security Management System
• ISO 28000 Security Management System For The Supply Chain
• OHSAS 18000 Occupational Health and Safety Management System
• British Retail Consortium Technical Standard (BRC)
• TL 9000
• 5S Housekeeping
• Quality Engineering / Quality Tools & Techniques
• Technology Management
• Management Development / Education
• Laboratory Accreditation / Practice
• Technical Skills and Competence
• Six Sigma
• Bench Marking
• People Developer
• Balance Scorecard
• Social Accountability (SA 8000)

Consultancy

• Management By Quality (MBQ) Programmes to work towards the Singapore Quality Award (SQA) and Malaysia Prime Minister Quality Award (PMQA)
• ISO 14000 Environmental Management System
• OHSAS 18000 Occupational, Health & Safety Management System
• ISO/TS 16949 Quality Management System
• Hazard Analysis Critical Control Point (HACCP) / GMP / IFIS
• British Retail Consortium Technical Standard (BRC)
• ISO 22000 Food Standard (IFS)
• ISO 27000 Information Security Management System
• ISO 28000 Security Management System For The Supply Chain
• 5S Housekeeping
• Six Sigma
• CE Marking
• Quality Engineering
• AS 9100
• Quality Tools and Techniques
• Process improvement
• TL 9000
• Lean Manufacturing
• Integrated Management System (ISO 9001/ ISO 14001 / OHSAS 18001/ ISO/ TS 16949 / ISO 22000 / HACCP / ISO 13485)
• Social Accountability (SA 8000)
• Worldwide Responsible Apparel Production (WRAP)

Assessment

• Chemical Health Risk Assessment (CHRA)
• Environmental, Health & Safety Audits
• Pollution Prevention / Cleaner Production
• Waste Minimization
• Contaminated Site Assessment
• Environmental Management Plan

NQS is a Qualified and Approved consulting and training organisation registered with:

• Ministry of Finance (MOF)(Registration No: 465-00010037) as approved consultant in providing Consultation and Training on Quality Management Systems and other related Quality Tools and Philosophies.
• Malaysian Administrative Modernization and Management Planning Unit (MAMPU) to assist Government Agencies in achieving the ISO 9000 certification.
• Ministry of Health (MOH) (Registration  No: 009/2006) for providing consultation services in HACCP to food and beverage companies.
• Small and Medium Industries Development Corporation (SMIDEC) for providing consultation services to Small and Medium Industries who are eligible to apply for government subsidy under ITAF 3 (industrial Technical Assistance Fund 3).
• Standard & Industrial Research Institute of Malaysia (SIRIM)
• Human Resource Development Council (HRDC) for providing training to HRDC members who are eligible to obtain financial grant.
• International Register of Certificated Auditors (IRCA) (Registration No: A17182 & Registration No: A17027)
• The Institute of Environmental Management & Assessment (IEMA) (RegistrationNo: NETS/EMS4/00404/Malaysia)
• Association of Consulting Engineers Malaysia (ACEM)
• Construction Industry Development Board (CIDB)
• Professional Services Development Corporation Sdn Bhd (PSDC)