German-Malaysian Insitute
Incorporated in Malaysia since 1989, HRA Consulting Services (HRA) is an ISO 9001:2000 approved management and training consulting company distinguished by its service excellence, quality and innovation in providing practical analyses and expertise towards the development of human resources in the public and private sectors.
HRA is certified as an Approved Training Provider by the Human Resource Development Board (HRDB) through its SBL programmes. Advocating the total human resource management perspective in the field of Human Resource Management, HRA takes into account the application of total quality management concepts and tools of continuous improvement, customer centricity and, empowerment in all of its training.
As an internationally affiliated company, the staff at HRA are highly qualified in their own areas of expertise with proven years of experience.
Course Outline
As a training and development specialist, HRA prides in providing in-depth Human Resource Consultancy Services. It has established various divisions specialising in nine industry sectors, namely:
- Manufacturing
- Service/ Hospitality
- Banking/Finance & Insurance
- Retailing/Trading
- Chemicals/Petroleum
- Government/Public
- Plantations
- Education
- IT & Communications
HRA provides training in the areas of:
- Managerial Development
- Supervisory Development
- Customer Relationship Management
- Behavioural Techniques
- Personnel Management
- Sales & Marketing Management
- Financial Management
- General Administrative Skills
- Outward Bound Modules - Experiential Learning
Our training programmes are structured to the specific needs, character, philosophy, image, personality and culture of companies and the industry as a whole.
HRA has linked with the AIU, providing tertiary qualifications in MBA and PhD courses through its distance learning programmes. Specific Training Courses conducted by HRA entitles participants to gain exemption in credit hours for its undergraduate programmes enrouting to the Masters qualification.
HRA also provides consultancy services in the areas of Organisational Development, Total Quality Management (TQM), Corporate Communications and Personnel Administration.
Delivering Distinctive Training Standards
HRA has since established itself as a forerunner in the manufacturing sector, providing total solutions for the industry's quest for Productivity Improvement and Total Quality Management. Its programme in Process Engineering, ISO Standards of 9000 Series, EMS 14000 and OHSAS 18000 has reached its customers in the SMI and MNC's.
At HRA, we look at human resources as a management science, requiring the application of proven systems specially tailored to address specific needs.