Country Manager of ABX Express (M) Sdn Bhd believes firmly in the effectiveness of training. According to him, the objective of training conducted by his company is to primarily improve the productivity of staff and increase their contribution, which would ultimately give a boost to the competitiveness and profitability of the organization. This will subsequently lead to improvement on the well-being of staff and their overall quality of life.

Ali Noordin said that ABX began training programmes for its staff in 1992, but it only began on a more serious note in 1999 when the company set up its own training department. The Total Quality Management (TQM) and International Standards Organization (ISO) standards were introduced in 2000 while 55 training programmes were launched in 2002.

Improvements have since emerged, some of which Ali Noordin describe as being proud of include the increase in delivery from 10am within Sabah to 98% from 80%, reduction in missed pick-ups from an average of 15 a week to three a week, drop in misrouted shipments by 83%, lower tracing response time to 30 minutes from an average of two hours, and lesser customer complaint rate by 81%.

Most recently, ABX won the Special Award for Quality Management (Medium Industries) at the Industry Excellence Awards 2003, in recognition of quality management concepts which it employs. The company had previously been one the winners at the Enterprise 50 Awards 2003.

Ali Noordin said that employees are unpolished gems and therefore, training would help them to better themselves and become good at what they do, which would eventually contribute to the goals and mission of the company.

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